Communication – What is it all about, 1.1 in CPTD TDBOK!

This is my second post in the CPTD preparation, on, Communication which is very vital in today’s world. 1.1 Communication has the below chapters in the certification syllabus: 1. Building Personal Capability (20 Percent) Content Area: Communication 1.1.3 Skill in using communication strategies that inform and influence audiences. 1.1.5 Skill in conceiving, developing, and delivering…

What is Performance Improvement and how to enhance it? CPTD 3.5

Having started preparation for the CPTD Certification, I am preparing for this weeks study group chapter, which is on Performance Improvement. Performance Improvement has these sub-chapters as reading as per the certification topics: Performance Improvement 3.5.6 Skill in designing and implementing performance support systems and tools (for example instructional, resources, data, process models, job aids,…